General Terms and Conditions for the "Hosting" Service

1. SUBJECT AND SCOPE OF THE GENERAL TERMS AND CONDITIONS

1.1. These General Terms and Conditions are intended to govern the relations between „Jump.BG“ Ltd., hereinafter referred to as the „Provider“, and Clients, regarding the provision of the HOSTING service (Shared hosting, WordPress hosting and eShop hosting), hereinafter referred to as the „Service“.

1.2. These General Terms and Conditions are binding on the Provider and the Client, have an unlimited term and remain in effect for as long as the Provider provides services to the Client based on a Request submitted through the request form on the Provider's website.

 

2. PROVIDER DETAILS

2.1. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

• Name: „Jump.BG“ Ltd.
• Registered seat and management address: Sofia, Vazrazhdane district, 70 Tsaribrodska Street, floor 4
• Address of business activity and address for submitting consumer complaints: Sofia, Vazrazhdane district, 70 Tsaribrodska Street, floor 4
• E-mail for correspondence: office@jump.bg
• Tel.: 02 428 8888
• Entry in public registers: UIC 201416377
• Supervisory authorities:
  • Commission for Personal Data Protection
    • Address: Sofia, 2 „Prof. Tsvetan Lazarov” Blvd.,
    • Tel.: (02) 940 20 46
    • Fax: (02) 940 36 40
    • E-mail: kzld@government.bg, kzld@cpdp.bg
    • Website: www.cpdp.bg
  • Commission for Consumer Protection
    • Address: 1000 Sofia, 4A Slaveykov Square, floors 3, 4 and 6
    • Tel.: 02 / 980 25 24
    • Fax: 02 / 988 42 18
    • Hotline: 0700 111 22
    • Website: www.kzp.bg

 

3. CHARACTERISTICS OF THE SERVICE

3.1. The “Hosting service“ (Shared hosting, WordPress hosting and eShop hosting) includes the following:

1. Provision of free space and resources on a server of the Provider, on which the Client is entitled to publish and share information with third parties on the Internet (website hosting);

2. Provision of access to an administrative panel for publishing, processing and managing the information shared on the provided space and server resources;

3. Provision of the ability to use email services;

4. Provision of the Service in accordance with the current subscription plan and parameters.

3.2. (1) In the event that the Client is a consumer within the meaning of the Consumer Protection Act, the Provider shall provide only the Service in accordance with the subscription plan intended for consumers. If this is not expressly stated in the subscription plan, the most limited and basic subscription plan with the lowest price shall be deemed to be intended only for consumers within the meaning of the Consumer Protection Act.

(2) Clients of the Service are solely natural persons and legal entities who conclude a contract with the Provider and wish to use the Service. Clients may be adult natural persons with legal capacity or legal entities, represented by their legal representatives or duly authorized persons. Natural persons - clients use the services for the following:

• for personal purposes on a basic (smallest in specifications and price) subscription plan for the Service, if they have the capacity of a consumer within the meaning of the Consumer Protection Act.
• for their commercial, professional and business activity and declare that they are not consumers within the meaning of the Consumer Protection Act.

3.3. Server limits and restrictions:

The shared hosting service involves the use of the resources of a single server by a certain number of users. In order to avoid the consumption of too many resources by one user at the expense of the others, the following restrictions have been introduced for each individual hosting package:

1. The space provided by the Provider may not be used solely for backup purposes. The space may be used only for the needs of the websites hosted on the Client's hosting account. Clients who violate these conditions will be notified by email message and will be given a period of 24 hours, within which to take the necessary measures to cease the violation. If the violation is not ceased within the given period, the hosting account will be suspended.

2. The Provider is not liable for changes caused by additional software such as cPanel, LiteSpeed, Softaculous and others.

3. The Provider is not liable for the correct operation or restrictions provided by third parties such as cPanel, LiteSpeed, Softaculous and others.

4. Each individual database uploaded and used by the Client may not exceed the limit of 1GB (1,024 MB). Clients who violate this condition will be notified by email message and will be given a period of 24 hours, within which to take the necessary measures to cease the violation. If the violation is not ceased within the given period, the hosting account will be suspended.

5. The Provider is obliged to notify the Client of upcoming actions on its part, if this affects the used service.

3.4. Availability of the Service

The Service is available twenty-four (24) hours a day, seven (7) days a week, except during regular maintenance and necessary repairs, and with the exception of any loss or interruption of the hosting services, due to reasons beyond the Provider's control or such as are not reasonably foreseeable, including but not limited to, interruption or failure of telecommunication or digital connections, Internet outages or failures. In the event of any loss or interruption of hosting services, the Client's sole remedy and the host's sole and exclusive liability, in the event of loss or interruption of hosting services, shall be determined as follows: for loss or interruption of hosting services due to (I) reasons other than scheduled technical maintenance and requiring repair, or (II) reasons beyond the host's control or (III) reasons not reasonably foreseeable by the host, including but not limited to, interruption or failure of telecommunication or digital connections and Internet outages or failures, the loss or interruption of which hosting services exceeds the continuous period of twenty-four (24) hours, the Client shall receive a credit against future hosting services, equal to a proportional part of the hosting service installments for the period of downtime.

3.5. Domain name

As part of the initial hosting services, the Client provides the Provider with a registered domain name or selects the option to register one through the website of „Jump.BG“ Ltd.

3.6. Use of email services:

The sending of unsolicited bulk, commercial messages (Commercial messages) over the Internet (also known as SPAM) from servers belonging to the Provider is categorically prohibited. The Provider reserves the right, upon detection of a SPAM offender, to impose a sanction on them - deactivation of the User (account) without warning. Also considered "SPAM" shall be any subsequent solicited or unsolicited commercial message after 300 (three hundred) sent within 1 hour or more than 20 e-mail messages within 1 minute, whether sent through an e-mail software application on the User's home computer or through a web-based software application such as phpList/ ccMail and others.

In the event of the sending of unsolicited messages through contact or registration forms, the Provider reserves the right to restrict the Client's e-mail service.

 

4. PROVISION OF THE SERVICE

4.1. (1) The Service is provided by the Provider to the Client based on a Request submitted through the Provider's website.

(2) By entering their data and upon finalizing the Request or agreeing to the general terms and conditions, the Client declares that they are acquainted with the specific general terms and conditions and undertakes to comply with them unconditionally.

(3) Through the process of creating an order and agreeing to the general terms and conditions, the Provider creates a profile of the Client, and contractual relations arise between the Client and the Provider.

(4) The Provider confirms the Client's registration by means of an e-mail message sent to the e-mail address specified by the Client in their user profile.

(5) In the process of activating the service, the Provider creates a password for remote access to the Service, which is generated through the Client's individual account. The Provider sends the access password to the hosting service by means of an e-mail message to the Client.

(6) Upon the initial use of the specific service, the Client must enter the password for remote access created by the Provider;

(7) In the process of creating a user account, the Client undertakes to provide correct and up-to-date data, and undertakes, in the event of a change in their currency, to make the corresponding change to them.

(8) The Provider keeps logs for various actions on the User's service, such as logs for access to the website (access log), addresses from which they accessed their control panel, firewall logs and others.

4.2. The Service is activated after the Client pays the first subscription fee in accordance with the selected subscription plan and after they are notified of its activation.

4.3. The activation and maintenance of the service is carried out by a specialist of „Jump.BG“ Ltd. The maintenance of the service is carried out by submitting a request by the Client, made through the client area.

4.4. (1) Management of the service. The Client receives access to a client area - an administrative panel for remote use of the Service.

(2) The Client is entitled to manage the Service solely through the administrative panel provided by the Provider and by identifying themselves with a username and password.

(3) The Client is entitled to remote access solely to the space and resources allocated to them on a server of the Provider.

4.5. (1) The Client is entitled to share information through the space and resources provided by the Provider on a server with Internet connectivity, on the respective subscription plan selected by the Client. The parameters of the initially selected subscription plan may be changed at the Client's request, with the same being increased or decreased (where this is permissible and in accordance with these General Terms and Conditions).

(2) The Client has the ability to request an increase of any of the parameters of the service through the client area at any time, provided that their current plan is in "active" status.

(3) At the moment of activation of a request to decrease the parameters of a hosting service, the parameters of the product are changed immediately, in accordance with the subscription plan selected by the Client.

4.6. (1) The Provider ensures the connectivity of the server to the Internet and the proper functioning of the technical equipment, within the framework of the current subscription plan for the Service.

(2) The Client is entitled to record information on the space allocated to them and to use the resources of a server of the Provider, including by means of specialized software, only insofar as this does not impair the functioning and security of the server and these general terms and conditions.

4.7. (1) The Provider provides the Client with the ability to use email services in accordance with the parameters of the current subscription plan.

(2) The Client may use email services within the framework of the parameters of the current subscription plan.

4.8. (1) The Provider categorically prohibits the placement of the following type of content, such as files or links on the hosted websites:

• Torrent links (Torrent tracker)
• psyBNC, IRC and similar applications
• Pornographic publications
• Warez content
• Hacking programs or archives
• Software for sending SPAM messages
• Content deprived of copyright
• File download
• Background processes (proxy server, chat sessions)
• Rating websites and systems, file/image sharing platforms
• Content violating the legislation of the Republic of Bulgaria
• European legal norms
• Scripts or programs aimed at DDoS (Denial of Service)
• Perl or Python based applications and scripts that may cause undesirable effects on our system are automatically penalized by our system for monitoring the uploaded file formats and securing the file system.
• Pages aimed at a gaming server (Counter-Strike, Minecraft, World of Warcraft, GTA and others).

(2) When using the Service, the Client must not use software, scripts, programming languages or other technologies that could create difficulties in its use by other users.

(3) The Client uses the service in a manner that is in accordance with the modern requirements for security, functionality, restrictions on the transfer of hosting resources to third parties and efficiency. The websites created by the User, through the use of the service, must not create a load on the server that exceeds the normal and accepted in practice consumption of the "Shared hosting" and "WordPress hosting" services in accordance with the current subscription plan for the Service.

(4) The Client is not entitled to use the Service for creating and providing Internet games. An Internet game within the meaning of this article is not the organization of promotions, quizzes and other activities similar to these.

(5) The Client is not entitled to use the Service for creating a "proxy" and running resident programs.

(6) The Client undertakes not to use the Service for the following:

• For the publishing, provision and distribution in any way of data, messages, text, computer files or other materials that contravene Bulgarian legislation, applicable foreign laws, these conditions, Internet ethics or good morals and which infringe the rights of third parties, namely: copyright or related rights, trademarks, patent or other intellectual property rights, property rights, as well as any other proprietary or non-proprietary rights or legitimate interests of third parties; constituting trade, official or personal secret or other confidential information.
• constituting trade, official or personal secret or other confidential information;
• For the publishing, distribution or provision of software or other computer files that contain viruses or other risky programs or their components.
• For the publishing or transfer of pornographic and illegal materials.
• For the publishing of data, messages, text, computer files or other materials containing a threat to the life and bodily integrity of a person, propagating discrimination, terrorism, preaching fascist, racist or another non-democratic ideology, the content of which infringes the rights or freedoms of a person according to the Constitution and the laws of the Republic of Bulgaria or international acts, calling for a violent change of the constitutionally established order, for the commission of a crime, etc.
• For the assignment or resale of all or part of the Service or the server resources to third parties, including through the functions for adding domains as additional domains.

(7) The Client agrees not to use the Service for sending unsolicited mail – "SPAM". Violation of this requirement is grounds for the temporary suspension of the provided Service, of which the Provider notifies the Client. In the event of a repeated action, the Provider is entitled to unilaterally terminate the provision of the service without warning.

4.9. Use of multimedia streaming and support:

Media streaming is offered in the form of FFmpeg/ Xvid/ MP4Box support together with a PHP module for FFmpeg, which your applications can use. The following actions are limited, in which the Client may be restricted:

1. Attaching and reformatting a video clip in a size of more than 200 MB.

2. Attaching and reformatting more than 1 video clip (at once).

3. Using the Video formatting and reformatting support that we have provided to all clients for use for creating websites such as Vbox/ Youtube on shared hosting.

4. Using the FFmpeg technology for creating a website that contains licensed materials or Erotic video materials.

4.10. Scanning of the services:

1. The Provider undertakes to scan and review with antivirus and other available programs the content of the clients who use Shared Hosting.

2. The Client is solely responsible for their files and their condition, if they use the Shared Hosting service without support from the Provider.

3. The Client agrees that the restriction or interruption of their service may be caused by failure to adequately maintain the service.

4.11. Backup function for hosting services:

(1) The Daily backup service for Shared hosting is provided voluntarily by the Provider. The Provider's platform performs several archives/ backups/ on its own equipment at a certain period at its own discretion. Typically, 7 backup copies are kept.

(2) The Provider stores the archives made by itself, for its own needs in the event of force majeure circumstances, the occurrence of technical problems in the Provider's equipment, actions or omissions of third parties and organizations aimed at harming the Provider.

(3) The Provider encourages the Client to additionally store the information located on the space provided for their use, on remote media and/or devices.

(4) The Provider reserves the right to exclude large-sized files, specific extensions or certain directories when creating backup copies and files uploaded for archiving purposes, in order to avoid overloading the system.

(5) We hereby make a non-exhaustive enumeration of extensions that are not included in the Backup archiving - tgz, rar, zip, mp3, mp4, avi, iso, bakm mov, sql, gz and others.

4.12. Use of SFTP/ SSH protocol for connection:

(1) The Client agrees that any of their actions may be recorded in system logs.

(2) The Client agrees that any action against the system or against the security of the system may lead to the deactivation of their service.

(3) The Client is liable for all actions that third parties may perform using their key or their password.

4.13. Uptime/ Maintaining the websites of the services in normal condition:

(1) The Provider agrees and undertakes to maintain the websites of all Clients in proper condition according to the already described conditions for using the services.

(2) The Provider is not responsible for conditions beyond its control that cause interruption of the service, for example:

• A problem caused by a Client who has violated the conditions for using the services and has caused the global network to restrict the connectivity that we offer for general use;
• A problem caused at hardware level that cannot be controlled and repaired within the usual required reaction time;
• A problem caused by attacks or incorrect user settings;
• A problem caused by an external provider or software.

(3) The Provider is not liable if the client websites reach the server restrictions and the security systems automatically temporarily disable the pages.

(4) The Provider is not liable in the event that a Client reaches server restrictions and the internal systems temporarily restrict access to the website in order to preserve the quality of the offered service.

(5) The Provider undertakes to review the exact reason why an interruption of access to the service occurred, and to help the Client as much as possible within the permissible limits.

(6) The Provider undertakes to explain in detail the reason for all interruptions of the services that the Client uses.

(7) The Provider is not liable if the Client cannot establish a connection to their service, unless the reason lies with the Provider itself.

(8) The Provider is not liable in the event of the occurrence of force majeure circumstances such as fire, flood, extraordinary circumstances, war, blockade, earthquake and others.

(9) The Client is obliged to conduct all correspondence with third parties with whom they have contractual relations, in the resolution of a given problem related to the applications hosted on servers of the Provider. The Provider may request additional information aimed at supplementing the information initially provided by the Client and whose purpose is to further clarify the reason for the case or problem that has arisen.

4.14. The Provider typically retains the content of temporarily suspended accounts to the hosting services for a period of 45 days.

4.15. (1) Migration from another hosting provider. The Provider offers Clients the possibility to use a free service „Migration from another hosting provider“, in which, upon the Client's request and after confirmation by the Provider, the moving/reproduction of data and/or configurations necessary for launching website(s), email and/or other related services onto the Provider's infrastructure is carried out.

(2) The service under paragraph 1 is requested by the Client through the form available at: https://www.jump.bg/migration.html#form, or at the email address: support@jump.bg. The request must contain at least data on the domain/domains and/or services subject to migration, contact details of the Client, data for identification and payment of the purchased/active hosting service with the Provider and information about the previous provider.

(3) Minimum remaining term with the old provider. In order to guarantee correct planning and trouble-free relocation, at the moment of confirmation of the migration service by the Provider, a minimum of 30 (thirty) working days of active period must remain until the expiration of the current hosting service with the old provider. If this period is available and upon the Client's provision of all requested data and correct accesses, the Provider performs a study and analysis of the site/services subject to migration, and within a period of up to 30 (thirty) working days schedules a date and time for carrying out the migration, notifying the Client. In the event of non-provision or delay on the part of the Client of the requested data and/or accesses, the scheduling period is extended by the period of the delay. Requests submitted and confirmed with a shorter remaining term may be fulfilled where possible and without guarantee of completeness and continuity of the services, with the Provider not being liable for any loss of data or interruption of the operation of websites, email or other services.

(4) Obligations of the Client and cooperation. The Client is obliged to promptly carry out all necessary actions on their part related to the migration, including (without limitation): change of NS servers, DNS records, provision of correct accesses/credentials and other requested information. In the event of non-performance/delay/incorrect performance, the Provider is not liable for loss of data, interruption, delay or incorrect functioning of websites, email or other related services.

(5) Limitation of liability for migration. The Provider is not liable for loss of data and/or interruption of services when:

1. The Provider has confirmed the service with a remaining term under 30 working days according to paragraph 3; and/or

2. The Client does not provide the full volume of information, the necessary data/accesses, or refuses to provide them upon engaging the service; and/or

3. problems arise due to restrictions/policies/actions of the old provider, third parties or incorrect user settings of the Client.

 

5. TERM OF THE SERVICE

5.1. The Service is provided on a subscription basis. The Service is provided for a minimum term of one month.

5.2. The contract for the service enters into force from the moment of payment of the first monthly remuneration by the Client.

 

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. The Provider undertakes:

(1) to provide and ensure the agreed services in accordance with specifications agreed with the Client;

(2) to provide technical support for the service in accordance with the subscription plan selected by the Client;

(3) to provide the Client with an administrator panel for administering the Service and access to its functionalities;

(4) to maintain around the clock the Parameters of the agreed services and their connectivity;

(5) in cases where there is scheduled preventive maintenance that may lead to interruption or deterioration of the quality of the services, to notify the Client under the conditions provided for in the Contract.

6.2. The Provider is entitled:

(1) to receive remuneration from the Client for the provided Service;

(2) to exercise constant supervision over the technical integrity of the Service and to give directions and instructions to the Client for the correct use of the Service;

(3) to restrict the Parameters or to interrupt the provision of the Service to the Client when it carries out technical preventive maintenance of its premises and equipment or changes elements of the communications infrastructure;

(4) to temporarily restrict the Parameters or to interrupt the provision of the Service to the Client for the purpose of protecting the security of its communications infrastructure;

(5) to receive additional remuneration from the Client for Additional services in connection with the use of the Service;

(6) to perform Additional services, only after reaching written agreement with the Client;

(7) to require the necessary identification from the Client when accepting instructions regarding the use or management of the Service;

(8) to restrict or terminate temporarily and permanently the use of the Service, if it establishes that the Client uses them in bad faith or in violation of Bulgarian legislation, good morals and in violation of these general terms and conditions.

6.3. (1) The Provider provides the necessary cooperation to the judicial authorities, the prosecutor's office, the investigation and the Ministry of Interior in the exercise of control and actions on their part, by providing information on the personal data of the Client and the Service, traffic data pursuant to Art. 251, para. 1 of the Electronic Communications Act, in the cases where electronic communications networks or services are provided.

(2) In carrying out the actions under para. 1, the Provider is not obliged to notify the Client, except in cases expressly specified in the law.

(3) The Client is not entitled to claim compensation for damages as a result of actions of the Provider under para. 1.

 

6.4. The Client undertakes:

(1) to pay the Provider the agreed remuneration for the use of the Service in accordance with the agreed subscription plan and term;

(2) to use the Service in good faith and in accordance with the legislation of the Republic of Bulgaria;

(3) to use the Service for its intended purpose and in a manner that does not harm the other clients of the Provider or its communications infrastructure, to protect the good name and commercial reputation of the Provider, as well as not to use the services in a manner that may lead to liability for the Provider;

(4) to notify the Provider of problems related to the use of the Service;

(5) to provide full cooperation to the Provider for the provision of the Service and the resolution of problems related to it, as well as to provide access to representatives of the Provider to the end points of provision of the Service located in their possession;

(6) to use and manage the Service solely remotely (from a distance) through the username and password for administrative access provided by the Provider;

(7) not to use the functionality of the Service in a manner that does not correspond to its intended purpose (for example creating a proxy, etc.).

(8) to provide correct and up-to-date data requested from them by the Provider. The Client is obliged to inform the Provider in the event of a change in the provided data;

(9) The Client undertakes to carry out their activity lawfully, ensuring the availability of all necessary rights, licenses and other rights and permissions in accordance with the applicable legislation.

6.5. The Client's inability to use the Service for reasons for which the Provider is not responsible does not release them from their obligation to pay the agreed remuneration for them.

6.6. The Client is entitled:

(1) to use the Service for its intended purpose in accordance with the agreed Parameters;

(2) to carry out remote administrative access to the Service;

(3) to withdraw from the services, without stating a reason, without owing compensation or penalty and without paying any costs, within a 30-day period, counted from the date of conclusion of the contract. In the event of withdrawal from the service, the Client must complete a STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL, which you can find HERE, or unambiguously declare in another way the decision to withdraw from the service (sending an electronic message within the mentioned period).

The services whose fees are non-refundable according to Art. 57, para. 1 of the Consumer Protection Act are all products from the following categories: registration of domain names, SSL certificates, licenses.

In the event of withdrawal from the provided service, all purchased additional licenses such as cPanel, LiteSpeed, CloudLinux and others are non-refundable.

Additional services concerning .bg domain names or radio hosting are also non-refundable.

The period for refunding a paid amount is up to 14 calendar days.

 

7. PRICE AND PAYMENT TERMS

7.1. The price of the Service is determined by the Provider on its website.

7.2. (1) The Client owes the Provider the price for the service, in accordance with the selected subscription plan.

(2) Information on the various subscription plans is available on the following web page: https://www.jump.bg/ssdvps.html

7.3. The Provider is entitled to unilaterally change the prices of the provided services. The Provider notifies the Client of the change in the price of the services no later than 1 (one) month before the entry into force of the new prices. In this case, the Client is entitled to send written notice of termination of the Contract before the entry into force of the new prices. In the event that the Client does not send notice to the PROVIDER that they do not agree with the new prices, then this change automatically enters into force after the expiration of the 1-month period.

7.4. No more than once within one calendar year, the Provider is entitled to index the prices of the Services, by adjusting them by a percentage no higher than the monthly consumer price index, determined by the National Statistical Institute (CPI, previous month = 100), accumulated for the period after the last determination of the respective price. By signing this contract, the Client agrees to the methodology for price adjustment, carried out under the conditions of this article. In this case, the Client is not entitled to unilaterally terminate the Contract on the grounds that they do not agree with the new prices.

7.5. (1) The Client pays the price of the service at the beginning of each subscription period.

(2) Payment may be made in one of the following ways:

1. Bank transfer to the following bank account of the Provider:

   IBAN: BG11UNCR70001522984844

   BIC: UNCRBGSF

   At bank: UniCredit Bulbank

2. Through the ePay system - in accordance with the conditions for making payments through ePay, available at www.epay.bg. The payment process is carried out entirely in the ePay system and in compliance with their general terms and conditions. After the completion of the payment process, the ePay system automatically redirects you back to the Platform.

3. Through the PayPal system - in accordance with the conditions for making payments through PayPal, available at www.paypal.com. The payment process is carried out entirely in the PayPal system and in compliance with their general terms and conditions. After the completion of the payment process, the PayPal system automatically redirects you back to the Platform.

4. Payment via POS terminal (credit/debit card) – you can pay online with any Visa / Visa Electron / MasterCard or AMEX card through the Stripe platform. You can add your bank card and payments to Jump.BG will be made automatically, and invoices will arrive directly in your email. The Jump.BG system does not store card data and sensitive information. Everything is supported by Stripe - one of the most secure payment systems in the world!

5. Through EasyPay - in accordance with the conditions for making payments through EasyPay, available at www.easypay.bg. The payment process is carried out entirely at a cash desk in the EasyPay offices and in compliance with their general terms and conditions.

(3) When making a bank payment, the Client is obliged in the „Reason“ field to specify the number of the issued proforma invoice. In the event of an incorrectly filled field, the Provider is not liable if the payment is not recorded on time.

7.6. Any received payment that cannot be reflected by the Provider will be refunded to the respective payer.

 

8. TERMINATION

8.1. The contract between the parties is terminated upon the expiration of the term of the contract.

8.2. The contract may be terminated by mutual agreement between the parties.

8.3. The contract may be terminated unilaterally by the Client, in which case the Client owes a penalty to the Provider in accordance with the conditions of Art. 9.1. below.

8.4. If the Client is in arrears by more than 7 (seven) calendar days with the payment of remuneration for a certain service, the Provider is entitled to rescind the Contract with respect to that service.

8.5. The Provider is entitled to restrict and/or terminate the provision of the Service to a Client who has declared that they wish to continue receiving the service for a new subscription period, but has not paid the remuneration due. In the event that the Client is in arrears by more than 7 (seven) calendar days with the payment of the remuneration for the new subscription period, then the Provider is entitled to rescind the Contract with respect to that service.

8.6. The Provider is entitled at its discretion, without giving notice and without owing compensation, to unilaterally terminate the contract concluded with the Client, in the event that it establishes that the provided services are used in violation of the legislation in the Republic of Bulgaria or in violation of these general rules.

8.7. The time for storing data on virtual servers that have not been renewed or have been suspended due to violation of the conditions of the Contract or these General Terms and Conditions depends on the technical ability of the Provider to store the data, but no more than 30 days. After the expiration of the period under this article or upon explicit instructions received from the Client, the Provider completely deletes the servers.

 

9. PENALTIES

9.1. If the Client terminates the contract on the grounds of Art. 8.3. of these General Terms and Conditions:

1. they owe the Provider a penalty in the amount of the remuneration due until the remaining term of the contract (according to the plan they have selected);

2. in the event that the Client has paid the remuneration to the Provider under the contract in full, the latter is entitled to retain the remainder as compensation.

9.2. When the contract is terminated on the grounds of Art. 8.4. and Art. 8.5. of the General Terms and Conditions, the Client owes a penalty in the amount of the remuneration until the remaining period of the contract.

9.3. In the event of delayed payment of an amount due from the Client, the Provider is entitled to a penalty in the amount of 0.5% of the amount due for each day of delay until the final payment. The penalty is paid no later than together with the monthly fee due for the following month. In the event that the delay continues for more than 7 (seven) calendar days, the Provider may rescind the Contract under the conditions of Art. 8.4 above.

9.4. Notwithstanding the provisions of this section, in the event of culpable non-performance of their obligations under this contract, the Client owes the Provider compensation for all direct damages suffered, which are a direct and immediate consequence of the non-performance of the contract.

 

10. LIABILITY

10.1. The Client bears sole liability for the content of the data received, stored or sent by them through the service. The client service may not have content that the Client is not entitled to broadcast in accordance with the applicable legislation, including but not limited to: prohibition of advertising, home shopping, lotteries, gambling, games and tele-marketing, etc. In addition, the Client bears sole liability with respect to the intellectual property rights (copyright and related rights) to the content of their service in accordance with the applicable legislation. Applicable legislation means all current or future laws, regulations, directives or conventions adopted by any competent authority in any country that have control with respect to the activities covered by this contract, insofar as those laws or by-laws were in force at the time of the provision of the services.

10.2. The Client undertakes to indemnify and hold harmless the Provider in the event of legal claims and other claims of third parties, regardless of whether they are well-founded or not, for all damages and costs, incl. attorney's fees and court costs, arising from or in connection with:

1. non-performance of any of the obligations under this contract,

2. infringement of copyright, producer's, broadcasting rights or other rights to intellectual or industrial property and

3. unlawful transfer to other persons of the rights granted to the Client, for the term and under the conditions of the contract.

10.3. The Provider is not liable for damages caused by the Client to third parties.

10.4. The Provider is not liable for proprietary or non-proprietary damages, consisting of lost profits or damages suffered, caused to the Client in the process of using or not using the Service.

10.5. The Provider is not liable in the event of a change in the type or functionality of external providers such as cPanel, LiteSpeed, etc.

 

11. PROTECTION OF PERSONAL DATA

11.1. The Provider takes measures to protect the Client's personal data in accordance with Regulation (EU) 2016/679 and the Personal Data Protection Act.

11.2. The Provider processes the Client's personal data on the grounds of Art. 6, para. 1, letter "b" of the GDPR – the processing is necessary for the performance of a contract to which the subject is a party.

11.3. The Provider has published the information regarding the personal data it processes and the purposes for which they are processed, as well as all required information in accordance with Regulation (EU) 2016/679 in the Privacy Policy, available at the address https://www.jump.bg/en/legal/privacy-policy.

11.4. In providing the service, the Provider acts solely on the instructions of the Client of the service and only insofar as it may have control over the personal data that the Client processes.

11.5. The Provider is not liable for the content, incl. personal data, that the Client processes on the provided virtual space. The Provider does not participate in the process of making the decision whether the Client will use the service for processing personal data, on what grounds they are processed, for what purposes and whether they are protected.

11.6. In the event that the Provider is notified of the unlawful nature of information used by the Client or is notified by a competent state authority of the unlawful nature of the Client's activity, on the grounds of Art. 16 of the Electronic Commerce Act, the Provider is entitled to take immediate actions to cease access to that information or to remove it, without this endangering the security of the information to which the Provider has access.

 

12. FORCE MAJEURE

12.1. The parties are not liable for non-performance of their obligations in the event of force majeure for the period for which the force majeure or chance event lasts. While the force majeure or chance event lasts, the performance of the obligations and of the related counter-obligations is suspended. The lapse of the obligations in this case does not apply with respect to overdue payments that became due before the occurrence of the force majeure circumstances.

12.2. Force majeure means any unforeseen or unpreventable event of an extraordinary nature, arising after the conclusion of the contract. Such circumstances are, the enumeration being non-exhaustive: earthquakes, floods, fires or other natural disasters, epidemics; war, revolution, uprising, riot or other civil events, industrial or other accidents; terrorist acts; an act of a competent state, regulatory, administrative or judicial authority, through which the performance of the contract may be temporarily suspended or terminated. Also considered force majeure circumstances are the actions of third parties beyond the Provider's control, which have placed the Provider in an objective inability to provide the services.

12.3. The party affected by force majeure must notify the other in writing of the occurrence of the force majeure circumstances, the presumed consequences, as well as regarding the expected duration of its inability to perform its obligations under the contract.

12.4. If, as a result of force majeure, the performance of the obligations of either party is only partially affected, then that party will be responsible for the performance of the obligations that are not affected by the force majeure.

12.5. Any unperformed obligation, the non-performance of which is due to force majeure, must be performed by the affected party when it becomes possible, after the cessation of the force majeure, with the exception of cases where such performance is no longer practically feasible or is not required by the other party.

12.6. If the force majeure circumstances continue for more than 30 days, either party may terminate the service affected by force majeure without owing compensation, by sending written notice with return receipt. In this case, the termination does not release the Client from their obligations for payment, arisen before the date of termination.

 

13. OTHER CONDITIONS

13.1. All materials provided on this website, all editorial materials, photographs, illustrations and other graphic materials, names, logos, trademarks and service marks are subject to intellectual property, protected by the Copyright Act and the other laws for the protection of intellectual property, and may not be used in violation of the applicable legislation. In the event of copying or reproduction of information beyond the permissible, as well as in the event of any other violation of the intellectual property rights to the resources of the Provider, the Provider has the right to claim compensation for the direct and indirect damages suffered in full. Except in cases where it is expressly agreed, the Client may not reproduce, change, delete, publish, distribute and otherwise disclose the information resources published on the Provider's website.

13.2. The Provider does not assign and the Client does not acquire copyright and/or other intellectual property rights to software in connection with the services provided by the Provider to the Client.

13.3. The Provider reserves the right to restrict or completely disable websites that use third-party intellectual property for one reason or another on its website, without the consent of the actual owner, who possibly offers this property for payment.

13.4. The Client free of charge assigns to the Provider the non-exclusive right to use its company name and/or trademark, as follows:

1. as part of the Provider's marketing and presentation materials;

2. in a list of clients published on the Provider's website.

13.5. During the term of the Contract and for a period of 1 year thereafter, each party undertakes not to disclose to third parties and to keep secret facts, information, decisions and data related to the economic activity of the other party, provided under the conditions of confidentiality or which may reasonably be assumed according to the circumstances to constitute confidential information. Each of the parties undertakes to require its employees and subcontractors to comply with the same confidentiality restrictions. The commercial parameters and conditions of the Contract constitute confidential information.

 

14. FINAL PROVISIONS

14.1. The headings in these General Terms and Conditions are used only for convenience and have no influence on the interpretation of the individual texts, including of the will of the Parties.

14.2. The Provider reserves the right to change these General Terms and Conditions at any time. Upon making a change, the updated version of the General Terms and Conditions will be published on the Provider's website https://www.jump.bg and enters into force immediately after its publication. The Provider sends an informational email about the update made to the General Terms and Conditions, with them entering into force 30 days after receipt of the message from the Provider.

 

These general terms and conditions were adopted by Jump.BG Ltd. on 01.04.2026 and enter into force as of 01.05.2026.