Plan name
Basic
Optimal
Premium
WordPress Support Professional support for a WordPress website or WooCommerce store
WordPress Support - professional support for your website - daily monitoring, security and protection settings, slow site audit, configuring a cache plugin for a super fast site with LiteSpeed web server, WooCommerce settings, updating the WordPress core, PHP settings, help with working with the admin panel, assistance with Error 500, etc. , so you can be focused on achieving your business goals without being distracted by website concerns.
Choose the best WordPress Support plan for your website needs
We have prepared three plans to cover the basic needs of any WordPress site or online store with WooCommerce, with the option to upgrade to higher protection and care. If you're having trouble choosing the most suitable plan for your website or online business, don't hesitate to ask our experts.
Detailed Information
Configuring Cache Plugin
Install and configure caching plugin.
SSL Monitoring
Monitoring the SSL certificate for your page.
Database Connection Setup
Help configuring your database connection page.
Security Settings
Additional security settings for your page.
PHP Settings
If you need to configure an upload limit or another parameter, we will assist you.
Unable to Access Admin Panel
Help in case you cannot access the admin panel of your website.
Unable to Load Page
If your page is not loading, our team will assist as much as possible to resolve the case.
Update Plugins
Update your WordPress plugins with pre-backup enabled.
Change Primary Domain
Change primary domain for your page.
Site Monitoring
Monitoring your page if it returns code 200.
Update WordPress Core
Update WordPress core with pre-backup enabled.
Help working with the Admin Panel
Not sure how to perform an action in the admin panel? Ask and we will provide you with the information you need.
Support for Error 500
Our team will assist as much as possible if error 500 occurs.
Creating Development Environment
Creating a dev environment on your page that you can work on without the changes affecting your real production environment.
Report
Monthly report of performed activities on request.
Extract URLs
Extract public links/posts from your page.
Abandoned Plugins
A list of plugins you use that have not been updated by their developers for more than a year.
Abandoned Topics
A list of themes you use that have not been updated by their developers for more than a year.
Domain Monitoring
Monitoring whether the domain name has been renewed.
WooCommerce Settings
If you need additional configuration for the WooCommerce plugin, we will assist you.
Update Themes
Update the WordPress theme you are using with pre-backup enabled.
Slow Site Audit
Is your page loading slowly? Our team will investigate the reason for this.
Site Optimization
Our team will take actions to improve your page speed.
Why use the WordPress Support service?
- You get immediate help from professionals with over 10 years of experience with the WordPress platform.
- You rely on support - 24/7 to solve critical cases related to your site.
- You invest in the quality and stability of your online project.
- You provide protection for your online business and higher levels of internet security.
- You focus on what you do best without committing to tasks that are not for you.
Who is the WordPress Support service suitable for?
The WordPress Support service is designed for anyone who prefers to focus on their business and entrust the administration of their WordPress site to professionals who will set it up and monitor it systematically, applying best practices and the necessary updates for it to function optimally and hassle-free.
Digital and marketing agencies
We know that in order to conquer your target markets, your focus is on building and implementing targeted marketing strategies. Taking care of client sites robs you of your resources and weighs you down.
Free yourself from this burden by relying on our professional attitude. We will take care of the optimal functioning of the sites you entrust to us.
Your customers will get the best of marketing ch.t. provided by you and the rest within our WordPress Support service - by us.
Developers
We know that your strength is in the development of the dev part, but it is also related to the tedious care of the optimal functioning of the client sites afterward, which includes administration, updating, system settings, etc.
You can entrust it to us so that you can focus on what your strength is - writing code and building sites.
So your customers will have the best of dev ch.t. provided by you and the rest within our WordPress Support service - by us.
WordPress Beginners
We know that you are burning with enthusiasm to develop your business idea online and not knowing WordPress is a stick in the spokes, harassing you and consuming your potential and time.
Trust us, so you can focus on your business venture and give the maximum to your business idea or start-up. You will receive professional advice and guidance for a flying start at least as far as your online resource (WordPress site, project, or WooCommerce online store) is concerned.
Description of the Services
Unable to Access Admin Panel
We provide assistance to access the WordPress admin panel in case you are unable to access it and the reason is not in our system (eg mod security). To restore your access to the admin panel of your website or WooCommerce store, it is possible to change your password, email, create a new admin user and more.
Unable to Load Page
We will assist you in case of a white screen is displayed (or the so-called whitepage) or if there is Error 500 or Error 501 when loading a page from the site.
PHP Settings
If it is necessary to take actions that affect the PHP settings of the site, incl. changing the limits for uploading files (Upload) or concerning the memory (Memory), the maximum time for the execution of a process, then we will take care to provide you with the necessary working environment by fulfilling your request to implement the desired settings.
Change Primary Domain
If it is necessary to change the domain of your website or WooCommerce online store, we will satisfy your wish quickly and professionally.
Database Connection Setup
Not sure what MySQL credentials you need to enter for a MySQL user, database, or password in your WordPress configuration file? Ask us and we will assist you.
Slow Site Audit
If your website or WooCommerce online store is loading slowly, we can perform an audit to provide you with a thorough analysis of the reasons of the slowing down, as well as recommendations on what actions need to be taken to improve the loading speed of your website or WooCommerce online store.
The price of the monthly subscription includes one audit per month, and if you need more - feel free to write to us.
Help working with the Admin Panel
If you have difficulty finding a setting in the WordPress admin panel, you can contact us to provide you with the necessary assistance - how and where to find it, as well as how to use it.
Support for Error 500
If you are experiencing difficulty with a critical error - Error 500, we will assist you as much as possible to locate its origin and provide you with recommendations - what needs to be done to eliminate it and prevent it from occurring again.
Creating Development Environment
In order to test new functionalities of your WordPress website or WooCommerce online store without them being affected by possible errors and bugs, we can create a copy of them with a separate database. This way you will be able to do your tests in a Dev environment and not directly on your main site.
The price of the monthly subscription includes the creation of one Dev environment per month, and if you need more - write to us.
Security Settings
We will add an additional layer of protection to your online resource - a WordPress website or a WooCommerce online store, with which we will increase their security to protect your business from malicious attacks.
Update Plugins, Themes, and WordPress Core
We are committed to updating plugins, themes and the core of your WordPress site or WooCommerce online store - once a month. To avoid errors and bugs, before we perform the updates, we will make a backup copy of your site or store from which we can restore it in case the update "breaks" the site.
For the update to be performed , the difference between the current version of the object - plugin, theme, core and the updated one should not be more than 2 Major versions.
For example, if your site or store functions on WordPress 5.9 and should be updated to WordPress 6.2 , it is possible that there will be errors during the procedure.
WooCommerce Settings
If you are having trouble setting up the WooCommerce plugin for your online store, you can consult our expert. We only offer the service for the main WooCommerce plugin, not for add-ons.
Configuring Cache Plugin
If you do not feel confident in the correct configuration of a caching plugin, it is recommended to seek professional help from us. Websites hosted at Jump.BG benefit from server-level caching, thanks to the webserver we use - LiteSpeed. There is also a specially designed caching plugin for WordPress sites that we can configure for you or another suitable one. You can count on our professional experience and caring recommendation.
Site Optimization
To ensure optimal functioning of your website or WooCommerce online store, we will conduct an audit. Based on the analysis, we will make recommendations on what needs to be changed or improved for the best performance of your site. We will set up what is within our competence, and for the rest you should contact the relevant specialist.
One audit per month is included in the price of the monthly subscription, and if you need more - write to us .
Site Monitoring
We will monitor the correct loading of the home page of your website and if a problem occurs, we will inform you so that it can be fixed in a timely manner.
Other?
For everything else that we haven't described above, but you need, contact us.
FAQ
One plan applies to one website, but you can order multiple plans for multiple sites.
Initially, the service can be purchased for the time you have a hosting plan with us. Thus, you will subsequently be able to renew both services at the same time.
Yes, your WordPress website or WooCommerce online store needs to be hosted at Jump.BG so that we can provide you with quality and comprehensive WordPress Support. In various checks and actions, it is necessary to perform actions at the system level.
Yes, we will install a plugin on your site that will connect it to our internal system.
Yes, the service can be transferred from one website to another once.
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