General Terms and Conditions for the "SSL Certificate" Service

1. SUBJECT AND SCOPE OF THE GENERAL TERMS AND CONDITIONS

1.1. These General Terms and Conditions are intended to regulate the relations between „Jump.BG“ Ltd., hereinafter referred to as the „Provider“, and Clients, regarding the provision of the service of issuing SSL certificates, hereinafter referred to as the „Service“.

1.2. These General Terms and Conditions are binding on the Provider and the Client, have an indefinite term and continue to be in effect for as long as the Provider provides services to the Client on the basis of a Request submitted through the request form on the Provider's website.

 

2. PROVIDER DETAILS

2.1. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

• Name: „Jump.BG“ Ltd.
• Registered seat and management address: Sofia, Vazrazhdane district, 70 Tsaribrodska Street, floor 4
• Address of carrying out the activity and address for filing consumer complaints: Sofia, Vazrazhdane district, 70 Tsaribrodska Street, floor 4
• E-mail for correspondence: office@jump.bg
• Tel.: 02 428 8888
• Entry in public registers: UIC 201416377
• Supervisory authorities:
  • Commission for Personal Data Protection
    • Address: Sofia, 2 „Prof. Tsvetan Lazarov” Blvd.,
    • Tel.: (02) 940 20 46
    • Fax: (02) 940 36 40
    • E-mail: kzld@government.bg, kzld@cpdp.bg
    • Website: www.cpdp.bg
  • Commission for Consumer Protection
    • Address: 1000 Sofia, 4A "Slaveykov" Square, floors 3, 4 and 6
    • Tel.: 02 / 980 25 24
    • Fax: 02 / 988 42 18
    • Hotline: 0700 111 22
    • Website: www.kzp.bg

 

3. CHARACTERISTICS OF THE SERVICE

3.1. The Provider undertakes to provide the Client with a means of submitting a request for the issuance of SSL Certificates to the Client, for which service the Client pays a fee to the Provider.

3.2. The service of issuing SSL Certificates includes the following:

• Provision of a means of payment for the digital certificate;
• Provision of an interface for generating a request for the issuance of a digital certificate.

 

4. PROVISION OF THE SERVICE

4.1. (1) The Service is provided by the Provider to the Client on the basis of a Request submitted through the Provider's website.

4.2. The procedure for requesting the issuance of an SSL Certificate goes through the following steps:

1. The Client submits a request to the Provider for the issuance of the certificate chosen by them. The Client may submit a request for the issuance of a certificate only from an Issuer expressly indicated on the Provider's website. When a particular Issuer provides the possibility of issuing more than one type of certificate, the Client must choose a specific type of certificate of the respective Issuer.

2. In the request, the Client must indicate all the parameters that the certificate chosen by them must have.

3. The Provider provides the Client with the possibility, when submitting the request, to fill in information that identifies them and that will be used for the issuance of the SSL Certificate.

4.3. By entering their data and upon finalizing the Request or agreeing to the general terms and conditions, the Client declares that they are familiar with the specific general terms and conditions and undertakes to comply with them unconditionally.

4.4. The Provider sends to the issuer of the digital certificate the data entered by the Client and which data will serve for the issuance of the SSL Certificate.

4.5. After the Provider has provided the Client's data to the Issuer of the SSL Certificate, the Client independently carries out all necessary steps and instructions of the Issuer for the issuance of the SSL Certificate.

4.6. The Service is provided after payment by the Client of the price indicated on the Provider's website according to the SSL Certificate and the period for its issuance.

 

5. TERM OF THE SERVICE

5.1. The Service is provided with a term until the issuance of the SSL Certificate by the Issuer chosen by the Client for the period chosen by the Client.

5.2. The contract for the service is considered fulfilled upon the issuance of the SSL Certificate chosen by the Client by the respective Issuer.

 

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. The Client undertakes to always provide the Provider and the Issuer of the SSL Certificate with accurate and up-to-date information necessary for the issuance of the SSL Certificate.

6.2. In the event that, for the issuance of the digital certificate, it is necessary to provide documents, to certify circumstances or to perform actions required by the Issuer of the SSL Certificate, the Client undertakes to carry them out independently in accordance with the Issuer's instructions.

6.3. The Parties agree that the Provider shall have no obligations whatsoever to the Client after the acceptance and sending of the data for the issuance of the SSL Certificate to the Issuer of SSL Certificates and the payment of the price for the issuance of the respective certificate to the Issuer on behalf of the Client.

6.4. (1) Before accepting these general terms and conditions, the Client undertakes to familiarize themselves in detail with the general terms and conditions of the Issuer of the SSL Certificate chosen by the Client.

(2) The Client agrees to the general terms and conditions and other requirements of the Issuer of the SSL Certificate and undertakes to comply with them unconditionally.

6.5. At any time before, during or after the provision of the Service, the Provider has the right to require the Client to identify themselves and to certify the authenticity of each of the circumstances and data declared during the request .

 

7. PRICE AND TERMS OF PAYMENT

7.1. The price of the Service is determined by the Provider on its website.

7.2. (1) The Client owes the Provider a price for the service according to the Issuer of certificates and type of SSL Certificate chosen by them.

(2) Information about the various Issuers and types of SSL Certificates is available on the following internet page:

• https://www.jump.bg/ssl#evssl
• https://www.jump.bg/ssl#sectigo

(3) The price under paragraph 1 also includes the price of the SSL Certificate, which the Provider will pay to the Issuer of the SSL Certificate.

7.3. (1) The Client pays the price of the service by the method chosen by them at the moment of submitting the request.

(2) Payment may be made in one of the following ways:

1. Bank transfer to the following bank account of the Provider:

   IBAN: BG11UNCR70001522984844

   BIC: UNCRBGSF

   At bank: UniCredit Bulbank

2. Through the ePay system - in accordance with the terms for making payments through ePay, available at www.epay.bg. The payment process is carried out entirely within the ePay system and in compliance with their general terms and conditions. After the completion of the payment process, the ePay system automatically redirects you back to the Platform.

3. Through the PayPal system - in accordance with the terms for making payments through PayPal, available at www.paypal.com. The payment process is carried out entirely within the PayPal system and in compliance with their general terms and conditions. After the completion of the payment process, the PayPal system automatically redirects you back to the Platform.

4. Payment via POS terminal (credit/debit card) – when choosing this method of payment, you will be automatically redirected to a server of BORICA-BANKSERVICE, where your identification is carried out. On the payment screen, you must enter your card details and a secret identification code, after which the authorization of the card payment is carried out. Upon successful payment, BORICA-BANKSERVICE returns a response of a successful transaction and your access to the subscription service is activated. Upon unsuccessful payment, BORICA-BANKSERVICE returns a response of an unsuccessful transaction.

5. Through EasyPay - in accordance with the terms for making payments through EasyPay, available at www.easypay.bg. The payment process is carried out entirely at the cash desk in the EasyPay offices and in compliance with their general terms and conditions.

(3) When making a bank payment, the Client is obliged, in the „Grounds“ field, to indicate the number of the issued proforma invoice. In case of an incorrectly filled-in field, the Provider shall not be liable if the payment is not recorded on time.

7.4. The Provider confirms the payment of the service via an email, which is sent to the contact email indicated by the Client.

7.5. The services whose fees are non-refundable according to Art. 57, para. 1 of the Consumer Protection Act are all products from the following categories: registration of domain names, SSL certificates.

7.6. Any payment received that cannot be reflected by the Provider will be refunded to the respective payer.

 

8. TERMINATION

8.1. The contract between the parties is terminated upon the expiry of the term of the contract according to the chosen and paid period by the Client.

8.2. The contract may be terminated by mutual consent of the parties.

8.3. The contract may be terminated unilaterally by the Provider in the event that the provided service is used by the Client in violation of these General Terms and Conditions, Bulgarian legislation, generally accepted moral norms or the generally accepted rules for the provision of SSL certificates.

 

9. PENALTIES

9.1. If the Client terminates the contract on the basis of Art. 8.3. of these General Terms and Conditions:

(1) they owe the Provider a penalty in the amount of the remuneration due until the remaining term of the contract (according to the plan they have chosen).

(2) in the event that the Client has paid the remuneration of the Provider under the contract in full, the latter has the right to retain the remainder as compensation.

9.2. When the contract is terminated on the basis of Art. 8.3. of the General Terms and Conditions, the Client owes a penalty to the Provider in the amount of the remuneration until the remaining period of the contract.

9.3. Notwithstanding the provisions of this section, in the event of culpable non-performance of their obligations under this contract, the Client owes the Provider compensation for all direct damages suffered, which are a direct and immediate consequence of the non-performance of the contract.

 

10. LIABILITY

10.1. The Client undertakes to indemnify and hold the Provider harmless in the event of lawsuits and other claims of third parties, regardless of whether they are well-founded or not, for all damages and costs, incl. attorney's fees and court costs, arising from or in connection with:

(1) non-performance of any of the obligations under this contract;

(2) infringement of copyright, producer's rights, broadcasting rights or other rights to intellectual or industrial property;

(3) unlawful transfer to other persons of the rights granted to the Client, for the term and under the conditions of the contract.

10.2. The Provider shall not be liable for damages caused by the Client to third parties.

10.3. The Provider shall not be liable for material or non-material damages, consisting of lost profits or damages suffered, caused to the Client in the process of using or not using the Service.

10.4. (1) The Provider shall not be liable in cases of overcoming the security measures of the technical equipment through which the Service is provided, and as a result of this there follows a loss of information, dissemination of information, access to information, restriction of access to information, alteration of published information and other similar consequences.

(2) The Provider shall not be liable in the event of providing access to information, loss or alteration of data or parameters of the Service, occurring as a result of false legitimation of a third party who presents themselves as the Client, if from the circumstances it can be judged that this person is the Client.

(3) The Provider shall not be liable in the event of damages caused or lost profits as a result of unlawful access of third parties to the data in the Client's profile with the Provider, including upon access being made to the private or public key of the digital certificate.

10.5. The Provider shall not be liable in the event of a change in the type or functionality of external providers, such as cPanel, LiteSpeed and others.

 

11. PROTECTION OF PERSONAL DATA

11.1. The Provider takes measures to protect the Client's personal data in accordance with Regulation (EU) 2016/679 and the Personal Data Protection Act.

11.2. The Provider processes the Client's personal data on the basis of Art. 6, para. 1, letter "b" of the GDPR – the processing is necessary for the performance of a contract to which the data subject is a party.

11.3. The Provider has published the information regarding the personal data it processes and the purposes for which they are processed, as well as all the required information pursuant to Regulation (EU) 2016/679 in the Privacy Policy, available at https://www.jump.bg/en/legal/privacy-policy.

11.4. When providing the service, the Provider acts solely on the instructions of the Client of the service and only insofar as it may have control over the personal data that the Client processes.

11.5. The Provider shall not be liable for the content, incl. personal data, that the Client processes on the provided virtual space. The Provider does not participate in the process of deciding whether the Client will use the service for the processing of personal data, on what grounds they are processed, for what purposes and whether they are protected.

11.6. In the event that the Provider is notified of the unlawful nature of information used by the Client or is notified by a competent state authority of the unlawful nature of the Client's activity, on the basis of Art. 16 of the Electronic Commerce Act, the Provider has the right to take immediate action to terminate access to this information or to remove it, without this endangering the security of the information to which the Provider has access.

 

12. FORCE MAJEURE

12.1. The Parties shall not be liable for non-performance of their obligations in the event of force majeure for the period during which the force majeure or the fortuitous event lasts. While the force majeure or the fortuitous event lasts, the performance of the obligations and of the related counter-obligations is suspended. The lapse of the obligations in this case does not apply with respect to overdue payments that became due before the occurrence of the force majeure circumstances.

12.2. Force majeure shall mean any unforeseen or unpreventable event of an extraordinary nature, arising after the conclusion of the contract. Such circumstances are, the enumeration being non-exhaustive: earthquakes, floods, fires or other natural disasters, epidemics; war, revolution, uprising, riot or other civil events, industrial or other accidents; terrorist acts; an act of a competent state, regulatory, administrative or judicial authority, by which the performance of the contract may be temporarily suspended or terminated. As force majeure circumstances shall also be considered the actions of third parties beyond the control of the Provider, which have placed the Provider in objective impossibility to provide the services.

12.3. The Party affected by force majeure must notify the other in writing of the occurrence of the force majeure circumstances, the presumed consequences, as well as of the expected duration of its inability to perform its obligations under the contract.

12.4. If, as a result of force majeure, the performance of the obligations of any of the parties is only partially affected, then that party shall be responsible for the performance of the obligations that are not affected by the force majeure.

12.5. Any unfulfilled obligation whose non-performance is due to force majeure must be fulfilled by the affected party when it becomes possible, after the termination of the force majeure, with the exception of the cases where such performance is no longer practically feasible or is not required by the other party.

12.6. If the force majeure circumstances continue for more than 30 days, either party may terminate the service affected by force majeure without owing compensation, by sending a written notice with acknowledgement of receipt. In this case, the termination does not release the Client from their payment obligations arising before the date of termination.

 

13. OTHER CONDITIONS

13.1. All materials provided on this website, all editorial materials, photographs, illustrations and other graphic materials, names, logos, trademarks and service marks are subject to intellectual property and are protected by the Copyright Act and the other laws for the protection of intellectual property and may not be used in violation of the applicable legislation. In the event of copying or reproduction of information beyond what is permissible, as well as in the event of any other infringement of intellectual property rights over the Provider's resources, the Provider has the right to claim compensation for the direct and indirect damages suffered in full amount. Except in cases where it is expressly agreed, the Client may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources published on the Provider's website.

13.2. The Provider does not cede and the Client does not acquire copyright and/or other intellectual property rights to software in connection with the services provided by the Provider to the Client.

13.3. The Provider reserves the right to restrict or completely exclude sites that use another's intellectual property for one reason or another on its website, without the consent of the actual owner, who possibly offers this property for a fee.

13.4. The Client grants the Provider, free of charge, the non-exclusive right to use its company name and/or trademark, as follows:

(1) as part of the Provider's marketing and presentation materials;

(2) in a list of clients published on the Provider's website.

13.5. During the term of the Contract and for a period of 1 year thereafter, each party undertakes to not disclose to third parties and to keep secret facts, information, decisions and data related to the economic activity of the other party, provided under conditions of confidentiality or which can reasonably be assumed according to the circumstances to constitute confidential information. Each of the parties undertakes to require its employees and subcontractors to comply with the same confidentiality restrictions. The commercial parameters and terms of the Contract constitute confidential information.

 

14. FINAL PROVISIONS

14.1. The headings in these General Terms and Conditions are used for convenience only and do not have any influence on the interpretation of the individual texts, including the will of the Parties.

14.2. The Provider reserves the right to amend these General Terms and Conditions at any time. Upon making a change, the updated version of the General Terms and Conditions will be published on the Provider's website https://www.jump.bg and enters into force immediately after its publication. The Provider sends an informational email about the update made to the General Terms and Conditions, and they enter into force 30 days after the receipt of the message from the Provider.

 

These general terms and conditions were adopted by Jump.BG Ltd. on 01.09.2023 and enter into force as of 02.10.2023.