General Terms and Conditions for the ".BG Domains" Service

1. SUBJECT AND SCOPE OF THE GENERAL TERMS AND CONDITIONS

1.1. These General Terms and Conditions are intended to govern the relations between „Jump.BG“ Ltd., hereinafter referred to as the „Provider“, and Clients, regarding the provision of services for the registration, management and transfer of domains, hereinafter referred to as the „Service/s“.

1.2. These General Terms and Conditions are binding on the Provider and the Client, have an unlimited term and continue to be in effect for as long as the Provider provides services to the Client on the basis of a Request submitted through the request form on the Provider's website.

 

2. PROVIDER DETAILS

2.1. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

• Name: „Jump.BG“ Ltd.
• Registered seat and management address: Sofia, Vazrazhdane district, 70 Tsaribrodska Street, floor 4
• Address of carrying out the activity and address for submitting consumer complaints: Sofia, Vazrazhdane district, 70 Tsaribrodska Street, floor 4
• E-mail for correspondence: office@jump.bg
• Tel.: 02 428 8888
• Entry in public registers: UIC 201416377
• Supervisory authorities:
  • Commission for Personal Data Protection
    • Address: Sofia, 2 „Prof. Tsvetan Lazarov” Street,
    • Tel.: (02) 940 20 46
    • Fax: (02) 940 36 40
    • E-mail: kzld@government.bg, kzld@cpdp.bg
    • Website: www.cpdp.bg
  • Commission for Consumer Protection
    • Address: 1000 Sofia, 4A "Slaveykov" Square, floors 3, 4 and 6
    • Tel.: 02 / 980 25 24
    • Fax: 02 / 988 42 18
    • Hotline: 0700 111 22
    • Website: www.kzp.bg

3. CHARACTERISTICS OF THE SERVICE

3.1. For a fee, the Provider provides the Client with services for the registration, management and transfer of a domain name with the „.bg“ extension and/or the „.бг“ extension. A domain name written in Latin, with the „.bg” extension, is registered with „Register.BG“. A domain name written in Cyrillic, with the „.бг“ extension, is registered with „Imena.bg“.

3.1.2. Transfer of a domain name with the „.bg“ extension or the „.бг“ extension:

1. Carrying out the transfer of a domain name registered by the Client with the „.bg“ / „.бг“ extension to another provider on the basis of a request submitted by the Client.

2. Carrying out the transfer of a domain name with the „.bg“ / „.бг“ extension from the Client to a third party on the basis of a request submitted by the Client.

3. Notifying the Client / the person to whom the transfer is carried out upon a successfully completed transfer.

3.2. The services are provided on the basis of a request submitted by the Client in the Provider's specialized order system, located at the following address: https://api.jump.bg/.

 

4. TERM OF THE SERVICE

4.1. The deadlines for the provision of the services are up to 5 (five) business days after the Client submits the request for a specific service, unless otherwise agreed in advance between the parties.

4.2. A domain name with the „.bg“ / „.бг“ extension is registered for a specific period chosen by the Client. The minimum registration period for a domain name with the „.bg“ / „.бг“ extension is 1 year.

4.3. Each of the services provided by the Provider may be terminated with one month's written notice sent through the Provider's specialized order system, unless a minimum term of use of the service is expressly specified. In this case, the Provider is not obliged to refund the price paid by the Client.

 

5. PROVISION OF THE SERVICES

5.1. For the purposes of receiving services under the terms of this contract, the Client undertakes to register and create their own account in the Provider's specialized order system, located at the following address: https://api.jump.bg/. Upon successful registration of an account, the Provider provides the Client with a username and password for logging into the account. The Client undertakes to maintain and update the account information in a timely manner when changes in circumstances occur.

5.2. For the purposes of receiving services under the terms of this contract, the Client must be at least 18 years of age. The Provider does not provide services under this contract to persons who are not at least 18 years of age.

5.3. Registration of a domain name with the „.bg“ / „.бг“ extension

(1) After the Client requests a service for the registration of a domain name with the „.bg“ extension and a payment is authorized in the Provider's system, the latter enters the chosen domain name in the register of .bg domain names on the Internet (Register.bg). After the Client requests a service for the registration of a domain name with the „.бг“ extension and a payment is authorized in the Provider's system, the latter enters the chosen domain name in the register of .бг domain names on the Internet (Imena.bg).

(2) When making the entry, the Provider is obliged to comply with the rules and procedures specified by the relevant organization that maintains the domain name area.

(3) The Client of the domain name determines the period for which the domain name is registered in the register of .bg / .бг domain names on the Internet (Register.bg / Imena.bg).

(4) The full activation of the domain name is carried out within 2 days of its entry in the registers of domain names with the „.bg“ extension or the „.бг“ extension on the Internet.

(5) The Provider informs the Client of the successful entry of the domain name in the register of .bg domain names on the Internet (Register.bg) or, respectively, in the register of .бг domain names on the Internet (Imena.bg) via e-mail, which is sent to the e-mail specified by the Client in their account.

(6) The Provider is not liable in the event that the Client has provided inaccurate information which has led to a refusal to register the domain name or the termination of its activity.

(7) The Provider is not liable in the event that the domain name requested by the Client has been registered by a third party during the period from when the request was created until its payment was confirmed.

(8) The Provider is not liable if the Client has requested and paid for a domain name which they subsequently decided they did not want.

5.4. Management of a domain name with the „.bg“ / „.бг“ extension

(1) The option for remote management of the domain name with the „.bg“ extension by the Client is available from the moment the domain name is entered by the Provider in the register of .bg domain names on the Internet (Register.bg).

The option for remote management of the domain name with the „.бг“ extension by the Client is available from the moment the domain name is entered by the Provider in the register of .бг domain names on the Internet (Imena.bg).

(2) The management of the domain name with the „.bg“ / „.бг“ extension is carried out through the Client's account.

(3) The Client undertakes to enter information about their identity in the relevant fields of the registration form in the register of .bg domain names on the Internet (Register.bg) or in the register of .бг domain names on the Internet (Imena.bg).

(4) All information provided by the Client in the registration form of the register of .bg domain names on the Internet (Register.bg) becomes publicly available.

All information provided by the Client in the registration form of the register of .бг domain names on the Internet (Imena.bg) becomes publicly available.

5.5. Renewal of a domain name with the „.bg” / „.бг“ extension

(1) The Provider gives the Client the option to renew the period for which the domain name with the „.bg“ / „.бг“ extension chosen by the Client is registered, by sending the Client reminder emails to the e-mail address specified by the Client before the expiry of the domain name registration term requested by the Client.

(2) The Provider is not liable if the Client has not received the reminder email because they provided wrong or inaccurate e-mail addresses or changed their e-mail addresses and did not notify the Provider thereof, or, respectively, did not update the information in their account.

(3) The Provider is not liable if, after the expiry of the registration term, the domain name with the „.bg“ / „.бг“ extension has been requested and/or registered by a third party, the price for a new registration or renewal is higher, the domain does not function or has been deleted from the register of .bg domain names on the Internet (Register.bg) or from the register of .бг domain names on the Internet (Imena.bg), because the Client did not pay in a timely manner for the extension of their registration term.

5.6. Transfer of a domain name with the „.bg” / „.бг“ extension

(1) When transferring a domain name with the „.bg“ / „.бг“ extension to the Provider's system, the Client undertakes to follow all the steps from the Provider's instructions, which are indicated in emails sent by the Provider to the Client. The Client must provide the Provider with a valid transfer code for the specific domain name with the „.bg“ / „.бг“ extension and make sure that the "Transfer prohibition" option is deactivated.

(2) The Provider is not liable, including not being obliged to refund the price paid by the Client, in the event that, due to the actions or inactions of the Client or their provider, the domain name with the „.bg“ / „.бг“ extension is not transferred to „Jump.BG“.

(3) The Provider undertakes to carry out the transfer of a domain name registered by the Client with the „.bg“ / „.бг“ extension to another provider after a written request from the Client.

(4) A domain name with the „.bg“ / „.бг“ extension cannot be transferred outside the Provider's system in the event that it is not in „OK“ (active) status.

5.7. In the event of a transfer of a domain name with the „.bg“ / „.бг“ extension from the Client to a third party, the Provider has the right to require the following from the Client:

1. A certificate of rights over the domain name with the „.bg“ / „.бг“ extension;

2. An identity document, a certificate of the legal status of the Client or a document certifying the representative authority of the person presenting themselves as the Client of the domain name with the „.bg“ / „.бг“ extension.

5.8. When transferring a domain name with the „.bg“ / „.бг“ extension, the Provider is obliged to comply with the rules and procedures specified by the relevant organization that maintains domain names with the „.bg“ / „.бг“ extension.

5.9. The Provider notifies the Client / the person to whom the domain name with the „.bg“ / „.бг“ extension is transferred of the successful completion of the domain name transfer procedure via e-mail.

5.10. (1) In the event of a refusal of transfer, the Provider undertakes to notify the Client of the refusal by sending a message to the e-mail provided by the latter, pointing out the possible reasons to them and giving them recommendations for their elimination.

(2) Upon a successful transfer, the Provider is obliged to notify the Client that the domain name with the „.bg“ / „.бг“ extension has been successfully transferred and to provide them with data for the management of the transferred domain name.

5.1.1 The Provider is not liable to the Client in cases where:

1. the transfer of a domain name with the „.bg“ / „.бг“ extension has not been carried out because the period of registration/activity of the domain name has expired;

2. the domain transfer has not been carried out because the Client refused the transfer request in a special electronic message sent from the register of .bg / .бг domain names on the Internet (Register.bg or Imena.bg).

5.1.2 The Provider has the right to provide third parties with the information about the Client entered in the registers of domain names with the „.bg“ extension on the Internet (Register.bg).

The Provider has the right to provide third parties with the information about the Client entered in the registers of domain names with the „.бг“ extension on the Internet (Imena.bg).

5.1.3. (1) The Provider has the right to suspend access to the domain name or to its management if it establishes that the domain name with the „.bg“ / „.бг“ extension is being used in violation of Bulgarian legislation, the rules of international organizations or associations, or in violation of morality and the ethical rules on the Internet.

(2) The Provider and the Client agree that access to the domain name with the „.bg“ / „.бг“ extension and to its management may be suspended in the presence of one of the following circumstances:

1. Evidence of infringement of a third party's trademark has been provided;

2. A court or arbitration decision or an act of a state authority ordering the suspension of access to the domain name with the „.bg“ / „.бг“ extension or its deletion has been provided;

3. From the content of the website to which the domain name with the „.bg“ / „.бг“ extension points, it can be inferred that it is being used in contravention of Bulgarian legislation or the rules, standards and norms accepted in practice;

4. Evidence has been provided that, through the use of the domain name with the „.bg“ / „.бг“ extension, the rights of third parties are being infringed.

(3) The Provider is not liable to the Client for pecuniary and non-pecuniary damages, including sustained damages and lost profits, incurred as a result of the suspension of access to the domain name with the „.bg“ / „.бг“ extension or its management due to any of the reasons indicated above.

(4) In the cases indicated in this article, the Provider has the right to delete the domain name with the „.bg“ extension from the registers of names with the „.bg“ extension on the Internet (Register.bg), or, respectively, the domain name with the „.бг“ extension from the registers of names with the „.бг“ extension on the Internet (Imena.bg), while at the same time terminating, without notice and without owing compensation, the contract with the Client.

5.1.4. The Client and the Provider agree that the rules for registration, transfer and management for the respective domain name area, as well as all other documents of the respective organization that maintains the domain name area, apply to them.

 

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. The Provider is not liable for violations of the law committed by the Client during or in connection with the performance of the Contract, nor for damages caused by the Client to third parties.

6.2. The Client is obliged to use the services in accordance with the provisions of the contract, the requirements of the applicable legislation and these General Terms and Conditions.

6.3. The Client is obliged not to perform any actions that may, directly or indirectly, affect, disrupt or impair the operation of the Provider and/or the services it provides, or that of other clients of the Provider, or affect their ability to use the services, as well as not to allow their officials, employees and counterparties to perform such actions. In the event that such actions are established, the Client is obliged to cooperate in a spirit of good faith with the Provider in the investigation of a party suspected of such actions, as well as to help put an end to these actions.

 

7. PRICE AND METHOD OF PAYMENT

7.1. For the services provided, the Client pays the Provider prices according to the Provider's published price list.

7.2. The Client pays in full for the respective requested service at the beginning of each subscription period.

7.3. (1) The prices under this contract are paid by the Client by loading a sum of money (credit) into the account in advance. At any moment, the Client can check the available credit in their account and review the payments that have been made with this credit.

(2) Each service requested by the Client through their account in the specialized order system is paid for from the sum of money (credit) paid in advance by the Client, with the system automatically initiating a payment from the credit loaded into the Client's account for this purpose.

(3) In the event of insufficient available funds (credit) in the Client's account for paying for a submitted service request, the Provider does not provide the requested service to the Client.

(4) The Provider does not provide and is not obliged to provide services that have not been paid for in advance by the Client.

(5) Loading the account of the Client can be carried out by one of the following methods:

1. Bank transfer to the following bank account of the Provider:

   IBAN: BG11UNCR70001522984844

   BIC: UNCRBGSF

   At bank: UniCredit Bulbank

2. Through the ePay system - in accordance with the terms for making payments through ePay, available at www.epay.bg. The payment process is carried out entirely in the ePay system and in compliance with their terms and conditions. After the completion of the payment process, the ePay system automatically redirects you back to the Platform.

3. Through the PayPal system - in accordance with the terms for making payments through PayPal, available at www.paypal.com. The payment process is carried out entirely in the PayPal system and in compliance with their terms and conditions. After the completion of the payment process, the PayPal system automatically redirects you back to the Platform.

4. Payment via POS terminal (credit/debit card) – you can pay online with any Visa / Visa Electron / MasterCard or AMEX card through the Stripe platform. You can add your bank card and payments to Jump.BG will be made automatically, and the invoices will arrive directly in your email. The Jump.BG system does not store card details and sensitive information. Everything is supported by Stripe - one of the most secure payment systems in the world!

5. Through EasyPay - in accordance with the terms for making payments through EasyPay, available at www.easypay.bg. The payment process is carried out entirely at the cash desk in the EasyPay offices and in compliance with their terms and conditions.

 

8. TERMINATION OF THE CONTRACT

8.1. The contract between the parties is terminated upon the expiry of the term of the contract.

8.2. The contract may be terminated by mutual consent between the parties.

8.3. The contract may be terminated unilaterally by the Client, in which case the Client owes a penalty in accordance with art. 9.1. below.

8.4. The Provider has the right, at its discretion, without giving notice and without owing compensation, to terminate unilaterally the contract concluded with the Client, in the event that it establishes that the services provided are being used in violation of the legislation of the Republic of Bulgaria or in violation of these general rules.

 

9. PENALTIES AND LIABILITY

9.1. (1) In the event that the Client terminates a specific service early or terminates this contract, they owe the Provider a penalty in the amount of the remuneration due for the remaining term of the service.

(2) If the Client has paid the entire remuneration to the Provider and terminates the use of the service early or terminates this contract, the remainder of the remuneration is considered compensation for the Provider.

9.2. The Client undertakes to indemnify and hold the Provider harmless in the event of legal claims and other claims of third parties (whether justified or not), for all damages and expenses (including attorney's fees and court costs) arising from or in connection with:

1. non-performance of any of the obligations under this contract,

2. infringement of copyright, producer's rights, broadcasting rights or other rights over intellectual or industrial property and

3. unlawful transfer to other persons of the rights granted to the Client, for the term and under the conditions of the contract.

9.3. The Provider is not liable in the event of an inability to provide the service during a certain period of time due to force majeure, fortuitous events, problems on the Internet, technical or other objective reasons, including orders of the competent state authorities.

9.4. The Provider is not liable for damages caused by the Client to third parties.

9.5. (1) The Provider is not liable in cases of overcoming the security measures of the technical equipment through which the service is provided, which results in loss of information, dissemination of information, access to information, restriction of access to information, alteration of information published on the Client's websites and other similar consequences.

(2) The Provider is not liable in the event of providing access to information, loss or alteration of data or parameters of the Service, occurring as a result of false legitimation of a third party who presents themselves as the Client, if it can be inferred from the circumstances that this person is the Client.

9.6. The Provider reserves the right to restrict or completely disable websites that use someone else's intellectual property for one reason or another on its website without the consent of the actual owner who possibly offers this property for a fee.

 

10. PERSONAL DATA PROTECTION

10.1. The Provider takes measures to protect the Client's personal data in accordance with Regulation (EU) 2016/679 and the Personal Data Protection Act.

10.2. The Provider processes the Client's personal data on the basis of art. 6, par. 1, letter "b" of the GDPR – the processing is necessary for the performance of a contract to which the data subject is a party.

10.3. The Provider has published the information regarding the personal data it processes and the purposes for which they are processed, as well as all the required information pursuant to Regulation (EU) 2016/679, in the Privacy Policy, available at https://www.jump.bg/en/legal/privacy-policy.

10.4. In the provision of the service, the Provider acts solely on the instruction of the Client of the service and only insofar as it may have control over the personal data that the Client processes.

10.5. The Provider is not liable for the content, including personal data, that the Client processes on the provided virtual space. The Provider does not participate in the process of deciding whether the Client will use the service for the processing of personal data, on what basis they are processed, for what purposes and whether they are protected.

10.6. In the event that the Provider is notified of the unlawful nature of information used by the Client or is notified by a competent state authority of the unlawful nature of the Client's activity, on the basis of art. 16 of the Electronic Commerce Act the Provider has the right to take immediate action to terminate access to this information or to remove it, without this endangering the security of the information to which the Provider has access.

 

11. FORCE MAJEURE

11.1. The parties are not liable for non-performance of their obligations in the event of force majeure for the period during which the force majeure or fortuitous event lasts. While the force majeure or fortuitous event lasts, the performance of the obligations and the related counter-obligations is suspended. The lapse of the obligations in this case does not apply with respect to overdue payments that became due before the occurrence of the force majeure circumstances.

11.2. Force majeure means any unforeseen or unpreventable event of an extraordinary nature that has arisen after the conclusion of the contract. Such circumstances are, the enumeration being non-exhaustive: earthquakes, floods, fires or other natural disasters, epidemics; war, revolution, uprising, riot or other civil events, industrial or other accidents; terrorist acts; an act of a competent state, regulatory, administrative or judicial authority by which the performance of the contract may be temporarily suspended or terminated. The actions of third parties beyond the Provider's control which have placed the Provider in an objective inability to provide the services are also considered force majeure circumstances.

11.3. The party affected by force majeure must notify the other in writing of the occurrence of the force majeure circumstances, the presumed consequences, as well as of the expected duration of the inability to perform its obligations under the contract.

11.4. If, as a result of force majeure, the performance of the obligations of one of the parties is only partially affected, then that party will be responsible for the performance of the obligations that are not affected by the force majeure.

11.5. Any unperformed obligation whose non-performance is due to force majeure must be performed by the affected party when it becomes possible, after the cessation of the force majeure, except in the cases where such performance is no longer practically feasible or is not required by the other party.

11.6. If the force majeure circumstances continue for more than 30 days, each of the parties may terminate the service affected by force majeure without owing compensation, by giving written notice with acknowledgment of receipt. In this case, the termination does not release the Client from their payment obligations that arose before the date of termination.

 

12. OTHER CONDITIONS

12.1. All materials provided on this website, all editorial materials, photographs, illustrations and other graphic materials, names, logos, trademarks and service marks are subject to intellectual property, protected by the Copyright Act and other intellectual property protection laws, and may not be used in violation of the applicable legislation. In the event of copying or reproducing information beyond what is permissible, as well as in the event of any other infringement of the intellectual property rights over the Provider's resources, the Provider has the right to claim compensation for the direct and indirect damages sustained in full. Except in the cases where it is expressly agreed, the Client may not reproduce, modify, delete, publish, distribute or otherwise disclose the information resources published on the Provider's website.

12.2. The Client gratuitously grants the Provider the non-exclusive right to use the Client's company name and/or trademark as follows:

1. as part of the Provider's marketing and presentation materials;

2. in a list of clients published on the Provider's website.

12.3. During the term of the Contract and for a period of 1 year thereafter, each party undertakes not to disclose to third parties and to keep secret facts, information, decisions and data related to the business activity of the other party, provided under conditions of confidentiality or which may reasonably be assumed, according to the circumstances, to constitute confidential information. Each of the parties undertakes to require its employees and subcontractors to comply with the same confidentiality restrictions. The commercial parameters and conditions of the Contract constitute confidential information.

 

13. FINAL PROVISIONS

13.1. The headings in these General Terms and Conditions are used only for convenience and have no influence in the interpretation of the individual texts, including the will of the Parties.

13.2. The Provider reserves the right to amend these General Terms and Conditions at any time. When a change is made, the updated version of the General Terms and Conditions will be published on the Provider's website https://www.jump.bg and enters into force immediately after its publication. The Provider sends an informational e-mail about the update made to the General Terms and Conditions, with them entering into force 30 days after receipt of the message from the Provider.

 

These general terms and conditions were adopted by Jump.BG Ltd. on 01.09.2023 and enter into force as of 02.10.2023.